onlymaker is a shoes brand, synchronized with the latest fashion trend, being dedicated to handmade craft work with an attractive price. Q1: What if I buy it and DO NOT fit? Before place an order, please feel free to ask questions; if size still has problem, we will exchange the updated size to you for free. If there is quality problem, we will reprocess a new pair to you for free after the confirmation. Q2: When can I RECEIVE my shoes? You will receive your shoes within one month if no surprise,faster shipping or an urgent needing is still available, please contact us in detail. Please be informed that no matter how many shoes you ordered in one order, they will be packed and shipped out seperately because of the finishing time and weight volume. And there will be only one tracking number be uploaded. Q3:When can I get RESPONSE after send you an email? We will reply all the emails sent between 4:00pm--3:00am (PDT time) within 3 hours. Others will be answered within 24 hours (except Sunday) Q4: What if I want to do the RETURN? For any problem, please contact us first, we will try our best to solve it. If you still need a return, you can return the item to our US or Germany office. onlymaker aims to help women realize their dream of owning a pair of perfect shoes. onlymaker makes your only shoes.